Returns & Refunds

We understand that sometimes things don’t fit the way we hoped and that can be frustrating. Don’t worry, you’re not alone. Our team is here to help make size swaps, exchanges, or refunds as smooth and stress-free as possible.

Change of Mind Returns

We accept change of mind returns within 14 days from the date you receive your order.

To be eligible for a return or exchange, items must be:

  • In mint, unworn, and sellable condition
  • Free from wrinkles, odours, perfume, stains, marks, pet hair, or any signs of wear
  • Returned with original tags and packaging intact

Items that do not meet these conditions will not be accepted.

How to Start a Return or Exchange

To request a return or exchange, simply email our support team. We’ll respond within 24 hours (including weekends) and guide you through the next steps.

Once approved:

  • We will issue a return shipping label for you to attach to your parcel
  • Send the item back to us using the provided label

Assessment & Processing

Once your return reaches us:

  • Items are assessed for quality and safety within 24 hours
  • You’ll receive an email update confirming the outcome

If approved:

  • Exchanges are dispatched within 24 hours
  • Refunds are initiated within 24 hours

Exchanges

Exchanges are subject to stock availability.

If your requested item is unavailable, you may choose:

  • An exchange for another item
  • Store credit
  • A refund to your original payment method

Refunds

  • Refunds are issued only to the original payment method
  • If this is not possible, store credit will be provided instead
  • Processing times may vary depending on your payment provider

Return Shipping Costs

  • Return and exchange shipping costs are paid by the customer
  • Faulty or defective items are the exception

Faulty Items

If your item is faulty:

  • Contact us as soon as possible
  • Once received and assessed, we will:
    • Dispatch a replacement, or
    • Offer a refund or store credit if a replacement is unavailable

Return shipping costs for faulty items are covered by us.

We’re here to help and want you to feel confident shopping with us. Our goal is to make every return or exchange fair, transparent, and hassle-free because we take responsibility seriously.